Privacy Policy


This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services. It’s important that you read this entire policy, but here’s a summary to get you started:

  • We care a lot about privacy. We are committed to creating events where friends can come together to play, laugh, and have fun in a safe and friendly environment. Respecting user privacy is a key part of that mission.
  • We don’t sell your data. Play On! Canada is a not-for-profit organization that generates revenues through event registrations, donations, sponsorships government grants, and merchandising. We will never make your data available to a third party unless you authorize us to do so.
  • We limit what information is required. We require the information that enables us to create your account, provide our services, meet our commitments to our users, and satisfy our legal requirements. The rest is optional.
  • We care deeply about safety. Our dedicated team works hard to help keep our online community and events safe.
  • We give you control. We give you the ability to control your privacy.

The information we collect

We collect certain information when you create a Play On! Canada account. This includes information you provide to us, information we collect automatically, and information we receive from other sources.

Information you provide to us

  • Account information. When you create a Play On! Canada account, you can come up with a password, and provide us a way of contacting you (such as an email address and/or phone number). You’ll also need to provide your birthday and information about your skill level and sports experience. To access certain features or communities, you may need to verify your account or add other information (like a verified phone number) to your account. You will have opportunity to add other optional information about yourself.
  • Content you create. This includes any content that you upload to the service. For example, you may create team logo or jerseys, etc.
  • Purchase information. If you buy any merchandise or paid service through Play On! Canada, you may need to submit a valid payment method and associated billing information, including your full name and billing address. Our payment processors, like Stripe and PayPal, receive and process your payment information. Depending on the processor, we may also receive and store certain billing information, including the last four digits of the credit card number associated with the transaction. If we decide to process our own payments in the future, we would receive and process this information ourselves.
  • Information from actions you take. We collect information about your use of and activities on the platform. This includes the teammates and fans you invite, the event communities you join, your roles in each event, and other related actions.
  • Other information you provide directly to us. You may participate in surveys where you can provide feedback on the events or products, or submit information to our Play On! Canada Support team.

Information we collect automatically

We also collect information automatically from you. This includes:

  • Information about your device. We collect information about the device you are using to access the services. This includes information like your IP address, operating system information, browser information, and information about your device settings, such as your microphone and/or camera.
  • Information about your use of the apps or websites. We collect log and event information related to how and when you use our services (such as the pages, servers, and channels you visit).
  • Other information that we collect automatically. When you take certain actions on other sites, we may receive information about you. For example, when we advertise for Play On! Canada on third party platforms, if you click on the ad, we may receive information about which ad you saw and on which platform. Similarly, we may also receive certain information when you click on a referral link, such as which website you came from.

We may receive information from cookies (small text files placed on your computer or device) and similar technologies. First-party cookies are placed by us (and our third-party service providers) and allow you to use the services and to help us analyze and improve your experience and the services. You can control cookies as described in the “How to control your privacy” section below. The services use the following types of cookies:

  • Strictly Necessary Cookies: These are required for services to function. If you try to use tools to disable these cookies, parts of the services may not work properly.
  • Functional Cookies: These help us provide enhanced functionality on the services like remembering language preferences. Disabling these could affect some service functionality.
  • Performance Cookies: These allow us or our third-party analytics providers to learn how you and others use and engage with the services so we can understand and improve them.

Information we receive from other sources

We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you. For example, if you interact with our social media account on another platform, we may receive certain information about you like your username on that platform.

How we use your information

We use your information for the following purposes:

To fulfill our contract with you

  • To provide you with the services. We use your information to provide you with all services associated with delivering a Play On! Canada event.
  • To meet our commitments to the community. We work hard to try to make Play On! Canada events a safe, positive, and inclusive environment. To do so, we use your information to monitor against users and content that violate our Terms of Service, Community Guidelines, and other policies. This includes responding to user reports, detecting fraud and malware. We also use certain information, which may include content reported to us and public posts, to develop and improve systems and models that can be automated to deter behaviours that would negatively impact the events and greater community.
  • To personalize the product. We use your information to provide, personalize and improve our services. This information powers our discovery surfaces (so that you see relevant communities or content first), and it helps us surface Play On! Canada features and promotions from us and our partners that may be of interest to you. As discussed in the “How to control your privacy” section below, you can choose whether to allow us to personalize your Play On! Canada experience.
  • To contact you. We use your information to contact you in connection with your account, such as to verify or secure it with two-factor authentication. We may also use your information to contact you about important product or policy changes, to send you information about products you have purchased, or just to let you know about new products or features we think you’ll like. You may opt-out of receiving marketing communications. Where local law requires, we will obtain your consent before sending such communications.
  • To provide customer service. We use your information to respond to your questions about our products and services, and to investigate bugs or other issues.

For our legitimate business interests

  • To protect our services. We use information to keep our services secure, to prevent misuse, and to enforce our Terms of Service and other policies against users who violate them.
  • To report on our organizational performance. We use your information to track the fundamental metrics of our events, to perform financial reporting, to respond to regulatory obligations, and to debug certain accounting issues.
  • To improve our services. We use your information to help us understand how users interact with our services, what features or products users may want, or to otherwise understand and improve our services. This includes information about how you use our services.
  • To advertise our services on other platforms. We are proud of the programs we've built and spend money advertising these programs on other platforms in order to bring more users to Play On! Canada events. As part of that, we use certain information to assist in the delivery of our advertising, to measure the effectiveness of advertisements for our own products, and to improve such advertisements in the future.

To comply with our legal obligations

We retain and use your information in connection with potential legal claims when necessary and for compliance, regulatory, and auditing purposes. For example, we retain information where we are required by law or if we are compelled to do so by a court order or regulatory body. Also, when you exercise any of your applicable legal rights to access, amend, or delete your personal information, we may request identification and verification documents from you for the purpose of confirming your identity.

With your consent

We may also collect and use personal information with your consent. You can revoke your consent at any time (mostly through our services directly), though note that you might not be able to use any service or feature that requires collection or use of that personal information.

To protect someone’s vital interests

We may collect or share personal data if we think someone’s life is in danger—for example, to help resolve an urgent medical situation.

How we share your information

  • When you tell us to. When you add your own creative content (logos, jerseys, etc.) to the services, you are telling us to share that content with certain communities, people, or in the case of public spaces, with anyone who accesses it. Who can access that information is determined by who can access a particular event / community. Event admins set those permissions, and they control whether a server requires an invite link or is open and accessible to anyone. And these permissions may change over time. Similarly, if you link your Play On! Canada account with a third-party service (such as a social media provider) you may be telling us to share certain information with that service, or with other users. You can control this sharing. We may also share your information as you otherwise instruct us or provide us your consent to do so.
  • With our vendors. We may share information with vendors we hire to carry out specific work for us. This includes payment processors like Stripe and PayPal that process transactions on our behalf and cloud providers like Google and Microsoft that host our data and our services. We may also share limited information with advertising platforms to help us reach people that we think will like our product and to measure the performance of our ads shown on those platforms. We do this to help bring more users to Play On! Canada, and provide only the information required to facilitate these services. This may include information like the fact that you installed our app or registered for the Play On! Canada event.
  • To comply with the law. We may share information in response to a request for information if we believe disclosure is required by law, including meeting national security or law enforcement requirements. Where allowed and feasible, we will attempt to provide you with prior notice before disclosing your information in response to such a request. Our Transparency Report has additional information about how we respond to requests from governments and law enforcement entities.
  • In an emergency. We may share information if we believe in good faith that it's necessary to prevent serious harm to a person.
  • To enforce our policies and rights. We may share information if needed to enforce our Terms of Service, Community Guidelines, or other policies, or to protect the rights, property, and safety of ourselves and others.
  • With our related companies. We may share information with our related companies, including parents, affiliates, subsidiaries, and other companies under common control and ownership.
  • Sale, Acquisition, or Transfer of Assets. We may share information if Play On! Canada is evaluating and/or engaging in a restructuring of any kind.
  • Aggregated or de-identified information. We may share information about you that has been aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may share aggregated user statistics in order to describe our events to partners or the public.

Data retention

We retain personal information for as long as it is needed for the purposes for which we collected it. If your account is inactive for more than five years, we may delete it, and we may delete or anonymize any personal information associated with your account.

How we protect your information

We take a number of steps to help protect your information. All information sent within our services is encrypted both in transit and at rest. For example, we use Transport Layer Security (“TLS”) to encrypt text and images in transit. We also enforce technical and administrative access controls to limit which of our employees and contractors have access to non-public personal information. You can help maintain the security of your account by configuring two factor authentication.

How to control your privacy

We believe that users should be able to tailor their experience to their preferences, including privacy. And while local laws may require different things, we believe that our users should have the same basic ability to shape their experience no matter where they are in the world. Use settings within your account to control your privacy options.

Manage cookies

To control how information is collected and used from cookies on the services, you can take one or more of the following steps.

  • You can disable and manage some cookies through your browser settings. You will need to manage your settings for each browser you use. You can find instructions for how to manage Cookies in popular browsers such as Internet ExplorerFirefoxChromeSafari] (iOS)Safari (Mac), and Opera.
  • To disable analytics cookies, you can use the browser controls discussed above or, for certain providers, you can use their individual opt-out mechanisms, such as Google Analytics Opt-Out.
  • Your mobile device may also include browser settings to manage the use of cookies. Your device may also have settings to control the collection and use information in your apps.
  • Third party groups also enable you to limit how cookies are used for advertising purposes by participating third parties. You can learn more at Network Advertising Initiative, the Digital Advertising Alliance, and for users in the EU, the European Interactive Digital Advertising Alliance.
  • Depending on where you are accessing our services, you may be able to adjust your cookie preferences at any time through a cookies banner or by selecting “Cookie Settings” from the footer or menu on our website.

If you disable or remove cookies, some parts of the services may not function properly. Information may be collected to remember your opt-out preferences.

Questions or concerns about your privacy? You can email us at playoncanada@gmail.com

Changes to this Privacy Policy

We will update this Privacy Policy from time to time. We always indicate the date the last changes were published, and if changes are significant, we’ll provide a more prominent notice as required by law, such as by emailing you or highlighting the changes within the services.

Contact us

Email us at playoncanada@gmail.com with any questions about this Privacy Policy or how we process your information. We’ll be happy to help.